FAQs - Answers to your questions

ARRIVAL & DEPARTURE

Please travel via Hollerath (not via Giescheid).

Please arrive after 1:00 PM and depart before 12:00 PM. We’re happy to discuss exceptions. If there are no subsequent bookings, it’s usually no problem if you stay a little longer or leave your car parked while you go for a hike. If you’ve booked and paid online, you don’t need to check in or out with us. Just remember where your spot is and look for the spot numbers on the stones in the ground. Arrivals after 10 p.m. are only possible in exceptional cases and by prior arrangement. All walk-in guests or overnight guests must please check in at the front of the house.

CARS

Children and pedestrians have right of way here. Please always drive at walking speed on the square and only in the direction of the one-way street. Driving faster disturbs other guests, especially when dust is kicked up in dry conditions. From 10:00 p.m. to 7:00 a.m., there is a strict driving ban on the site. Cars must be parked in your parking space. To keep emergency routes clear, parking on the driveway is strictly prohibited.

LIGHTING ON THE SQUARE

We want to make it star park compliant and environmentally friendly. The site is not lit at night. Please bring a flashlight or cell phone with you when you go to the toilet. Ideally, a flashlight with red light. We would like to ask you to make sure that your campsite lighting emits as little light as possible at night so that we can all enjoy the wonderful starry sky.

DRONES

We do not allow drones to take off or land here. Firstly, they annoy us and other guests, and secondly, it would be too risky if one were to crash.

EMPTYING CAMPING TOILETS

can be emptied into a basin behind the toilet block in the courtyard and cleaned with a hose. Only sewage treatment plant-friendly sanitary additives (labeled with the Blue Angel) are permitted. There is no station for driving up and discharging black water.

GRAY WATER DISPOSAL & FRESH WATER

You can dispose of gray water at the rear of the toilet containers. You can also refill with fresh water there. The tap water is drinkable.

SHOWERS & TOILETS

There are a total of 8 showers and 16 restrooms available on the grounds. You may have to wait a little while from time to time; you can purchase shower tokens from us (€1.50 = 6 minutes of shower time). We clean the restrooms and showers daily, and several times a day on weekends. Please let us know right away if you notice any issues with cleanliness. We’ll take care of it right away.

WASHING DISHES

You can get hot water at the front of the house and at the back by the shower units. Unfortunately, there is only cold water at the front of the house. Please dispose of food scraps in the designated containers—we don’t want local animals to feed on our leftovers.

DOGS

You are welcome to visit. Please keep your dogs on a leash on the grounds, on all paths, and in the woods. Dogs are not allowed on the playground or in the restrooms.

MUSIC

We all prefer to listen to nature or live music. If you really want to listen to music, please keep the volume low enough during the day so as not to disturb your neighbors. It’s best to ask your neighbors if it’s okay. Some people would rather get annoyed in silence than complain. The campground must be quiet after 10 p.m.

MOBILE RECEPTION

It's very poor. There are very few places where T-Mobile and Vodafone customers can get reception. On the mountain (Hollerath, Ramscheid, or in Giescheid), everyone else can make calls and receive text messages using LTE again.

GARBAGE

It’s best to produce as little waste as possible… If you do end up with any, please sort it and dispose of it on the other side of the stream. We also collect reusable bottles there. Please make sure to leave the area exactly as you found it. This applies especially to cigarette butts, bottle caps, broken glass, and candy wrappers.

ELECTRICITY

Each campsite can connect to one of the electrical boxes. To do this, you’ll (usually) need a CEE plug and an extension cord up to 50 meters long. You can book one electrical hookup per campsite.

DRINKING WATER

You can get fresh, delicious drinking water straight from the Oleftalsperre reservoir behind the house, next to the sinks, or at the back between the two shower containers.

WASHING MACHINE & DRYER

is not available at the moment. If you are completely soaked, please let us know and we will put your clothes in our dryer or wash them for you.

wireless local area network

For those who can't enjoy our lack of cell phone reception and want to stay connected to the outside world, there is free Wi-Fi of varying quality: in the beer garden and around the house. We only have one landline connection, so the bandwidth isn't great when the place is full.

Payments, bookings, cancellations

We kindly ask you to make bookings exclusively via the website http://www.oberprether-muehle.de/. There you can always see the currently available places, make a binding reservation, and also complete the payment.

Individual reservation requests, for example for groups, can be sent by email to kontakt@oberprether-muehle.de. Bookings are only binding once payment has been made. Please always send cancellations by email.

For more information on payments, cancellations, and other topics, please see the Terms and Conditions.